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Flowserve transforms e-commerce experience for customers – Tata Consultancy Services (TCS)

Flowserve transforms e-commerce experience for customers – Tata Consultancy Services (TCS)

CHALLENGEFlowserve looked to deploy a unified global e-commerce applicationFlowserve lacked a global, unified e-commerce application. Distributors had to access multiple portals which resulted in inconsistent processes, pricing rules, and user experience across different lines of business and geographies. The cost of maintaining multiple store fronts with limited up-selling and cross-selling opportunities and the risk of technology obsolescence were also posing a challenge. So, Flowserve decided to invest in consolidating the multiple portals and streamlining the customer buying experience.SOLUTIONTCS helps build a new application with minimal business impactTCS helped Flowserve upgrade its landscape with a modern solution based on Oracle Ecommerce. After an… 

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