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How Artificial Intelligence Is Helping Today’s Small Businesses – Forbes

How Artificial Intelligence Is Helping Today’s Small Businesses – Forbes

Marketing experts Ming-Hui Huang and Roland Rust wrote an influential article titled “Artificial Intelligence in Service” in which they theorized that there are four types of intelligences needed to perform service tasks: mechanical, analytical, intuitive, and empathetic. A key point made associated with the theory was that to perform some more advanced service tasks, artificial intelligence applications need to be able to move beyond just being mechanical and analytical to develop capacities that require intuition and empathy—and that type of intelligence needed should play a role in allocating tasks between machines/AI technology and human labor. As most of us who have dealt… 

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