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How COVID-19 triggered the digital and e-commerce turning point – UNCTAD

How COVID-19 triggered the digital and e-commerce turning point – UNCTAD

In years to come, we will look back at 2020 as the moment that changed everything. Nowhere else has unprecedented and unforeseen growth occurred as in the digital and e-commerce sectors, which have boomed amid the COVID-19 crisis. Amid slowing economic activity, COVID-19 has led to a surge in e-commerce and accelerated digital transformation.As lockdowns became the new normal, businesses and consumers increasingly “went digital”, providing and purchasing more goods and services online, raising e-commerce’s share of global retail trade from 14% in 2019 to about 17% in 2020. These and other findings are showcased in a new report, COVID-19 and E-Commerce: A… 

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