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Lazada Unveils LazzieChat, the First eCommerce AI Chatbot of its Kind in SE Asia – Singapore News Center – Microsoft

LazzieChat intelligently responds to users’ questions and acts as personal shopper, provides personalized suggestions and product recommendations to help users optimize their shopping experience Service now available in Singapore, the Philippines and Indonesia SINGAPORE, 24 MAY 2023 – Lazada Group has released LazzieChat, the first eCommerce AI chatbot of its kind in Southeast Asia powered by OpenAI ChatGPT technology in Azure OpenAI Service. LazzieChat can answer users’ shopping queries on the Lazada platform to provide an engaging, informed and personalized shopping experience.“Lazada is one of the first Southeast Asian eCommerce companies to integrate ChatGPT in Azure OpenAI Service into our chatbot. We are pleased to provide our users with LazzieChat as part of our continuous investment in technology to build a high-quality digital ecosystem that is set up for long-term growth,” said Howard Wang, Chief Technology Officer, Lazada Group. “Online shopping journeys are becoming more dynamic with the help of technology. We want to bridge the gap between offline and online shopping by providing high-quality experiences that consumers love, and create value for brands and sellers who can tap into new technologies to reach out to a wider audience. We are confident AI will drive new developments in making online shopping… 

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